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 Do you offer credit or financing?
What are your qualifications? Can any one be called a gemologist? What are your store hours? How much should I spend on a diamond ring? What should I consider when purchasing a diamond? What type of guarantee do you offer? Can I trade in my diamond? Do you custom make jewelry? How often will you mail me a catalog? Will Herzog Jewelers provide my personal information to other companies? How do I find out about upcoming events a Herzog Jewelers? Is Herzog's entire inventory viewable online? How can I exchange or return the merchandise I bought? Do you sell gift certificates? Do I pay taxes on items delivered to me? Are your gemstones treated? What should I consider when buying pearls? What should I consider when buying gemstones? How do I care for karat gold and sterling products? How do I clean and take care of my jewelry? Do you offer credit or financing? We offer many financing options for our qualified customers. Our programs can range from 90 days same as cash or even up to 12 months same as cash. Please just let us know what type of financing you need and we will do our best to accommodate you. Back to Top What are your qualifications? At Herzog Jewelers, our qualifications have been growing ever since we opened our store in 1922. We belong to various trade organizations like the American Gem Society (AGS), Independent Jewelers Organizations (IJO) and the Retail Jewelers Organization (RJO) for continuing educational and ethical business practices. We employ Graduate and Certified Gemologist on our customer service team, as well as belonging to the Chamber of Commerce and various other organizations. For the last 82 years we have been a reputable and qualified jewelry organization and we are more than willing to give references if you need any other information about us. Back to Top Can any one be called a gemologist? Many people think they are a gemologist and it is a term that is thrown around frequently in the jewelry trade. At Herzog Jewelers, our gemologists have obtained the title of Graduated Gemologist from the Gemological Institute of America (GIA) and Certified Gemologist from the American Gem Society (AGS). Both titles are only given after the person has taken various gemology classes and passed the final examinations. The Certified Gemologist degree is accredited by AGS and requires annual examinations to keep its title. It is important to deal with people that know the trade and stay active with the current trends and ethics in gemology. Back to Top What are your store hours? Our store hours vary throughout the year. We are typically open Monday thru Friday from 10:00 AM till 6:00 PM, Saturday 10:00 AM till 4:00 PM, and closed Sunday. We have extended hours during the holiday season and are more than willing to schedule an appointment for a private showing during, before or even after our posted hours. For a listing of store hours, please click here. We will always be here to serve you, our customer. Back to Top How much should I spend on a diamond ring? There is not a one true answer for this age old question. We encourage our customers to choice a piece based on its beauty and value, two qualities we feel go hand in hand. At Herzog Jewelers, we can offer our customers a spectacular piece at any budget. Just use common sense when buying any item, jewelry or not, and do not spend more than you can afford. Back to Top What should I consider when purchasing a diamond? When buying a diamond, the first thing you should consider is who you are buying it from. It is probably the blindest item that you will ever buy in your life. You really need to trust the gemologist that is showing you the diamonds. You need to think about how knowledgeable and ethical the jeweler is. At Herzog Jewelers, we belong to the American Gem Society and are Graduate and Certified Gemologist. We can help guide you on your purchase by explaining the 4 C's and finding the right mix of characteristics for your diamond. Many people have different ideas about what a perfect diamond is—some want size while others want rarity. Let us show you how the cut, color, clarity and carat weight determine the value and beauty of your diamond. Back to Top What type of guarantee do you offer? At Herzog Jewelers, we are proud of our craftsmanship and quality of merchandise. We stand behind each piece we sell and guarantee your item will be free from any manufacturing defect. Like any fine item, jewelry needs to be taken care of and checked periodically for damage or worn prongs. We recommend customers have their jewelry checked at least twice a year. Wear and tear of jewelry is something that we can help you maintain so your piece will be able to be past on as an heirloom. Back to Top Can I trade in my diamond? Anyone is welcome to trade in their diamond at Herzog Jewelers. If the stone was purchased at Herzog, we will gladly let you trade the diamond at the price you originally paid towards a new one. We keep it simple and do not have any tricky policies like some jewelers that make you spend twice as much when you have a trade. We appreciate our customers and are willing to accommodate them when they want a larger stone. If the diamond was not purchased here, we will evaluate the stone and make a generous offer of what the trade-in value is. Just feel free to ask us and we will do our best to accommodate you. Back to Top Do you custom make jewelry? Making a custom piece of jewelry is something we specialize in. Custom jewelry is an easy process that involves taking a customer idea, then having a sketch drawn of the piece. From there we will have a wax carved and show it to our customer for approval. From that point, we cast the piece and set the stones. The process can all be done in as little as 10 days. If you can think of a piece of jewelry you have always wanted, our skilled master craftsman can take your vision and transform it into a piece of art. Back to Top How often will you mail me a catalog? We only publish and mail catalogs a couple times throughout the year. Usually, a holiday catalog around Thanksgiving and another catalog during spring time. Throughout the year we may mail to our customers a private invitation about an upcoming store event or jewelry trunk show that we are having. Back to Top Will Herzog Jewelers provide my personal information to other companies? Here at Herzog Jewelers, we have built our reputation on trust and ethics. So rest assured we will never sell or give any information about our clients to any organization or person. We use the information you have given us to personalize our services for you. This way it helps us stay in touch with you about upcoming events. Back to Top How do I find out about upcoming events a Herzog Jewelers? Our upcoming events are posted on our web page and our current customers will be mailed an invitation or receive a phone call about any event that we are having. So feel free to sign up as a Herzog Jewelers Customer and you will always be up-to-date about what is going on through the year. Back to Top Is Herzog's entire inventory viewable online? Only a sampling of pieces is shown on our web page. It is just to give you an idea of the type of jewelry pieces we carry in our store. Anyone is more than welcome to browse our store or make an appointment to view our vast collections of designer jewelry. If you do not live in the area, we can send you a CD with various collections or e-mail you the pieces that you are interested in. Just let us know and we can customize a viewing for you. Back to Top How can I exchange or return the merchandise I bought? We feel a sale is never complete until our customer is more than satisfied with their purchase. We have a standard 30-day return policy for stocked items in our store. If you are not fully satisfied with your purchase, we are more than willing to do our best to accommodate you as your satisfaction is what is most important to us. Back to Top Do you sell gift certificates? Gift certificates are a great way to say thank you or to give as a gift. Our gift certificates are in the form of Herzog Jewelers Gift Cards and can be activated for any amount and do not have an expiration date. Back to Top Do I pay taxes on items delivered to me? We have to charge sales tax of 6% in the state of Kentucky. If you live outside of our area and we are going to ship your item, you will not have to pay any Kentucky sales tax as long as your state does not have reciprocity. Just ask and we can let you know. Back to Top Are your gemstones treated? Just as a piece of furniture may need to be lacquered; some gemstones require finishing before they are ready to be sold. Treatments of various gemstones have become an integral part of the jewelry industry. Just like fine wines need to be aged and blended, most gemstone treatments used today simply facilitate the beautiful end result of the earth's natural processes. We will be glad to educate you and answer any of your questions concerning your gemstone. Back to Top What should I consider when buying pearls? Key characteristics that affect a pearl's value and beauty are luster, smoothness and color. Luster offers the reflection of overhead light. Pearls with brighter reflection have higher luster. A smooth surface on a pearl is free of blemishes; however, small blemishes may not be visible at arm's length. The size, location and number of blemishes affect not only beauty, but also value. Traditionally, the white cultured pearl that shows a rosé overtone was considered most valuable. Today pearls come in all shades from cream to black. The shape of the cultured pearl also affects price. Usually the more round a pearl is, the more desired it is. And finally, size is a factor. The normal range of cultured pearls is from 2mm to 8mm. So the larger the pearl, the more rare and expensive. Pick a pearl that fits your attitude and style. That way you cannot go wrong. Back to Top What should I consider when buying gemstones? When considering a gemstone, usually the color is the most important aspect. Though color is very subjective to the eye. Therefore, some people may desire a more saturated tone while others may desire a paler tone. You should also consider the shape and cut of a stone. You always want your gemstone to seem fiery and alive. And finally, consider if the stone has been treated or untreated. There are many things to consider when buying a colored gemstone and we will be more than glad to guide you through this wonderful process. Back to Top How do I care for karat gold and sterling products? The best way to clean karat gold or sterling jewelry is with a jewelry cleaning cloth. It has rogue on the inside that will restore the luster to your piece. Try not to use paper towels as they can scratch the metal finish of your piece. It is also best to keep sterling silver items in a zip tight bag so they will not tarnish and oxidize. We also welcome you to bring your pieces in and we can use our buffing machine to remove the scratches and restore the high luster finish. Back to Top How do I clean and take care of my jewelry? The first thing you should do is protect your jewelry when it is not being worn by separating it from other jewelry using a separate compartment in your jewelry box. When improperly stored, gems and gem quality items can damage each other. For example, diamonds will scratch all other gemstones including rubies, sapphires and emeralds. Additionally, most gemstones will scratch karat gold, silver and platinum. To clean your jewelry, a mild soap and water solution used with a soft brush (old tooth brush) is effective for most home jewelry care needs. Chemicals in some products can damage certain gems, such as pearls, even if they are considered to be mild. Even soft brushes used in applying cleansers can do damage to pearls. Soapy water cleans your pearls best, but avoid getting the string wet since it could stretch or break. There are polishing cloths specifically for karat gold or sterling silver. Do not use paper towels; they can scratch the metal. If you are in doubt, please feel free to stop in and we will clean and check your jewelry at no cost. Back to Top  |
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"I just wanted to tell you how thankful I am for your time and effort with my ring. It was that effort and seamless professionalism that will make me a lifelong customer."
- Janet, Fort Mitchell, KY Read More Experiences Share Your Herzog Experience |
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 Herzog Jewelers
2510 Dixie Highway Ft. Mitchell, KY 41017 PH: 859.331.4653 Need directions, or to contact us via the web, please click the links above. |